Phone line buzzing sounds and customer service/tech support

We are a business using Verizon as our phone provider. Our phone line has been down since last Saturday and we have called customer service/tech support since then. Our phone line started having buzzing sounds and it got louder to the point we couldnt hear what the other person was saying then it just went completely out. Your Customer Service Rep said they could not do anything for us as its the weekend so they said they will ring us back first thing in the morning and see if they could confirm if someone could come fix our line or at least forward our calls to a temporary phone and the next available tech support that could come was Friday April 7th. I mean does Verizon seriously think that a business could go on while having no phone service at all for an entire week? But we agreed to just book the tech support so at least theres something in their system thats a set appointment.  Fast forward Monday April 3rd morning, NO CALLS! NO UPDATE! Fine, then we rang Verizon back and go through the entire process explaining the same story and we got put on hold for ages as well and was said we could get a temporary device sent to us but could not confirm if we would receive it by the end of the day and will ring back later during the day to confirm that. Again NO CALL BACK! NO UPDATE!  So we rang back the 3rd time, and this is the 5th person we talking to since the weekend (as our call keeps getting transferred and speaking to different supervisors) explaining the same story and then they said they cant send the device as our case does not qualify for it, so they said they could forward our calls now and thats our only choice until tech support could come fix the phone line (mind you, during the weekend they said they cant forward our calls cause it just doesnt work). The CS rep said it will take roughly 2 hours for the calls forwarding to work. So we waited and fast forward today Tuesday April 4th, STILL NO PHONE SERVICE! STILL NO CALLS BEING FORWARDED TO US! Our clients coming in agitated complaining that they tried ringing for many days and their calls just could not get through at all. We are paying our phone bills every month without fail and WE ARE NOT GETTING ANY SERVICE FROM VERIZON!! We demand an explanation and a solution as we will not be paying the exact amount of the bill you are sending us next month. How is Verizoneven going to compensate us for the loss of our business since last weekend and until the phone service gets fixed?!! We will be considering switching phone providers and terminating our contract with Verizon if we do not receive an explanation/solution or if this issue keeps happening.

P/S: this is the 3rd time this is happening having our phones down since March and having the phone down 3 times in a month, NOT GOOD!

Re: Phone line buzzing sounds and customer service/tech support

Hi couplesspa,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.