Power Outage
LightningBear
Newbie

I have a complete outage of phone, WiFi, and internet. 

I have been on hold for 54 minutes and counting, and .....nothing. 

I am in my car in a parking lot since, oh I DONT HAVE CELL SERVICE AT MY HOME, which is why I have A VERIZON  land line....

All I want is to be able to contact someone......PLEASE?!??

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Re: Power Outage
CRobGauth
Community Leader
Community Leader

Confused about title.

Do you have a power otuage at your house?

If so, then TV and Internet are never covered during an outage.

Phone service is but only if you have a bttery backup unit. And battery is functional.

If you have power at your house, go out and check status lights of ONT.

That will help diagnose issue.

BTW, this is a peer to peer support forum.

Only ways to contact support is via phone or twitter @verizonsupport.

These two options will provide the fastest access.

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Re: Power Outage
kh-gary
Moderator
Moderator
This issue has been escalated to a Verizon agent.
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Re: Power Outage
LightningBear
Newbie

Ah, hello, I know that I would not have tv and internet if my power is out, and I know that my cordless phone with battery backup will not work in a power outage. My power had been restored, it’s all my Fios services that are not working. 

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