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Prepaid visa card

I received an email about my prepaid gift card but it does not work. The link doesn't work nor can I follow the directions that were given, there is no rewards tab. How am I supposed to get my card?

Re: Prepaid visa card
Community Manager
Community Manager

Hi HersheyKisses,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.