Promises (LIES) from sales rep.
Robbed1
Newbie

I had a sales rep come to my door and offer me a great package. Was not happy with optimum at all so I figured why not. Rep was at my house for an hour and a half setting up all this crap. I asked for a copy of the contract and she said there was nothing in writing It was all electronic so I had to wait till everything was processed until I could read what I was actually getting. Sales rep lied to me outright, THANKS BROOKE. Said she would follow up with me never did, I was unable to contact her on the number she left and I left about 6 messages. The price she quoted me was about 25$ less than it actually turned out. She told me that my bill would not increase unless there were tax increases, another lie. Now I look at my account online and it went up another 10$ and I have not been with them for 2 months yet. Well I will be discontinuing service. These cable companies are unethical at best they should do a federal investigation on them instead of these antitrust suits on Apple and other tech companies. Totally disgusted.

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Re: Promises (LIES) from sales rep.
LawrenceC
Moderator Emeritus

Hi Robbed,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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