Promisted $200 Gift Card for loyalty

Hello, I changed my service with Verizon on January 16, 2023 via chat agent.  I was told by the agent that I would receive a $200 gift card.  I asked if I would receive written communication about this and was assured that I would but I still have not received that.  I called Verizon on January 18, 2023 to check on this and was told that I would receive the gift card by February 2023.  I called today, on February 28, 2023, and spoke with an agent and a supervisor who both told me that I would not receive a gift card and that there was no way they could check a log of my phone call communication from January 18, 2023 or my chat from January 16, 2023.  I am posting on this message board hoping someone can resolve this issue for me.  I believe I am entitled to this gift card as it was promised to me by a Verizon agent.  I have otherwise not been disappointed by Verizon's service before.

Re: Promisted $200 Gift Card for loyalty
Moderator Emeritus

Hi williamsissamis,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.