Promotional gift card issue

Need assistance.  When I signed up for FiOS gigabit internet it was advertised that I would receive a gift card for 200.00 after 60ish days of service. When logging in to my account couple times in past, showing the gift card was processing. Called rep couple times, told that it shows them shipped but have no information on processing as it never happened, rep mentioned of some issues.

Today when logged in, the tile is disappeared.  I would just like to claim and receive my egift card as advertised.

Re: Promotional gift card issue
Moderator Emeritus

Hi sam28wf,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.