Promotional gift card not received

A salesman came to our house In January 2020 and told us if we don't make any changes to our bill and pay the first bill we would receive two 100$ gift cards for switching internet providers. It's been a month since we paid that bill and have yet to hear anything about it. Anyone know how to redeem these cards?

Re: Promotional gift card not received
Moderator Emeritus

Hi billy93rus,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.