Promotional gift card not received

We got an internet bundle from Verizon Fios in October 2019 and were supposed to receive a $200 promotional gift card. It is September 2020 now and we still have not received it. I have called multiple times, the last time in July and was promised that the card will show up in the mail in the next 4 weeks. Since then, nothing has shown up in the mail and the banner in the account home that says that we have a $200 card yet to be redeemed has disappeared. Why is Verizon running this scam and troubling their customers? It is such harassment to keep calling for something that has been promised with a contract. Someone needs to resolve this for me, fast. 

Re: Promotional gift card not received
Moderator Emeritus

Hi cpm,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.