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Promotions - Warnings and Vents
FrustratedFios4
Newbie
‎09-14-2022 07:55 AM

I’ve been trying for the past two weeks to get VZ to honor the simplisafe bundle promotion that came with my system.  They have a software bug on their end that is preventing the offer from being redeemed.  Multiple calls to support have not resolved this problem. I’ve consumed more than $800 in hours trying to get them to honor a promise.  Ugh. 

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An Accepted Solution is available for this post.
Re: Promotions - Warnings and Vents
LawrenceC
Legend
‎09-14-2022 08:14 AM

Hi FrustratedFios4,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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