During the installation of my Verizon triple play at my new home, the technician performing the installation drilled into a live wire in my home, causing a shortage and tripping the breaker for my basement, garage, and bathroom. I told him to call his supervisor and get someone to take care of it, but the supervisor refused to talk to me over cell phone and insisted that I get two quotes and contact him via his office phone and leave a message.
First of all, most electricians don't make house calls simply for a quote without some sort of fee. Secondly, why do I have to go out of my way to fix a problem that an employee of Verizon created? The integrity of my home has been compromised, and this manager didn't even seem to care. I tried calling him multiple times and was sent straight to voicemail every time. I left a stern message, demanding he take care of this, but it's been over 24 hours with no reply. I called Verizon and the representative simply stated that an agent would contact me the next day (now today) about fixing my wire, and I have yet to receive that call.
I'm furiously trying to remain calm, but my patience is running thin. I need to know who to contact to get this fixed IMMEDIATELY. There is an exposed wire in my home, and I have no power in three important locations of the house. Could somebody please point me in the right direction before I lose my mind.
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.