Property Damage
Enthusiast - Level 1

I need help filing a claim for property damage by Verizon contractor while burying FiOS fiber.

Without any prior notification and coordination with me and without any Ms. Utility markings, a Verizon contractor cut my invisible fence in several locations although it was clearly marked with white marking paint and flags.  The cost to repair is $250.

The contractor also crossed buried electrical power lines from my house to barn - no Ms. Utility markings at all in the property. They left the temporary fiber and tube on the ground. They left empty water bottles and trash.  This is the WORST quality of service I have ever experienced and it has already cost me more than three hours of my time.  

I spoke with two different agents last night and a manager was scheduled to call me at 10:00. I have yet to receive the call. How do I get response support to file a claim for the invisible fence and receive credit for my time addressing this issue?

1 Reply
Moderator Emeritus

Hi @Killraven61 

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.