We have been receiving phone calls and letters from a company called CMR for FiOS cable repair work performed in Jan 2015. At the time of repair, the Verizon agent did not mention any charges for the work and we have not seen any mention of it in our FiOS statements. However, CMR has been calling and sending letters asking us to pay $309.51. Not knowing if this was a genuine claim we contacted Verizon directly asking for an explanation. After multiple calls and discussions with several people in Account Verification, Billing and Fraud departments, we were advised this is fraud and that our account is in good standing and to ignore this company. Per their advise we filed fraud compaints with our city police department and FTC. Still, CMR hasn't stopped calling. We wrote them a formal letter advising them not to call and that we will only respond to claims directly billed to our Verizon account. They haven't stopped calling and this has become a nuisance. We also sent a formal letter to Verizon Customer Service requesting their help to resolve this issue and haven't heard back from them.
After seeing many posts on this forum about similar issues regarding CMR that were eventually resolved, we decided to take our issue to the community. We ask that a moderator escalate this to a Verizon Agent to help resolve this issue.
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.