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A Verizon crew was on my street install8ng fiber optic cable. In the process they left concrete and gravel on my lawn. I have made several attempts to contact Verizon through thier Chat window with numerous agents for over 3 hours to get it resolved. Those agents all work from home someplace in the world and they are unable connect you with the person or department to handle this. Verizon should have a record of the crew and area they were installing cable and have them come out to take care of the problem. As of now the problem has still not been resolved. By there has to be a department that handles this.
Hi sbpnova,
Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Continue to check your Inbox regularly for a reply and direct all correspondence concerning your issue to the agents who will be assisting you privately.
Thank you.
Hi sbpnova,
Will here with Fios Social Support. More than happy to assist with getting some insight on next steps with this matter. We may need to gather some info to properly address this, though. To confirm, you do or don't currently have Fios services?
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