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2 months ago Verizon installed Fios in our neighborhood. They drilled under the driveway and now my drive way is sinking. I contacted Verizon and submitted a claim and someone came out to examine the driveway. They then contacted a concrete company to repair but I can not get them to call me back. I even called Verizon back and I am getting no where. Is there a way to escalate this any other way?
Hello Allyssa19_7,
Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Continue to check your Inbox regularly for a reply, and direct all correspondence concerning your issue to the agents who will be assisting you privately.
Thank you.
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