Property damaged by downed Fios cable. I want to file a damage claim
Traveler8639
Newbie

A truck ripped a low hanging Fios cable from my home. It ripped off some of the siding from my home and broke the wood backing.  I was told that I would be contacted by the Verizon Claims Company, Sedgwick. I never heard from them and I have spent 2 months trying to get this problem resolved only to be stonewalled everywhere.  I am a wireless and Fios customer. I am totally disappointed in the quality of the customer service I have received.

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kh_jenn
Moderator
Moderator

Hi Traveler8639,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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