Quality customer service does not exist on Verizon -

Verizon techs damaged our irrigation system on April 8.  I have been attempting since this date to locate a contact for reimbursement of the repair fee.  I have been on hold for extended periods of time at least 3 times (40 minutes, 30 minutes, 45 minutes).  I have spoken to and been transferred back and forth at least 6 times without resolution.  I have been promised return calls which have never been made.  Has anyone had this problem or does anyone know which department I might go to to seek this repair payment?

1 Reply
Moderator Emeritus

Hello terricz

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page here on the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.