I have been talking to customer records for the last two days trying to work on the past due amount. The total includes for the month of October. I have been a good little customer for over nine years and hope to continue to be so. I went in and tried to change the arrangement to One that would allow me to have some money to live on. I am asking for only nine days until the 29th my larger pay day. When I went back to check to see if the arrangements where this saying not only have they changed their arrangement they had the date wrong they had The 20th when I clearly said the 21st. Not only did they change the date they increase the amount and one at the total due which is not really do until October. I do have an outstanding balance of six something but I paid 618 last month. I know I know that there is something that they can do to at least let me about to pay the toll bill past due in nine days. I would hate to lose my file services but the other competitors have been calling with attractive bundle deals. The customer service center is closed and I do not want to wake up tomorrow with no phone service because I am disabled and no TV since I am fine to the house. Please I'm asking you urgently to fix this error
Hi mstea1234 ,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.