Really Verizon Rewards

I received an email December 2021 reminding me that my $200 gift card will be ready to redeem January 14 2022, I followed every instruction to redeem the reward, it's now February 14 2022 and I have yet to receive my reward, talked too customer service just to be told Verizon has No record of this reward.....this is really unacceptable 

Re: Really Verizon Rewards
Moderator Emeritus

Hi virgojm84,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.