Redeem offer link missing for Amazon Prime

 I received the email to claim the Amazon Prime & Echo speaker. The FAQ and the EMail indicate I should have a "Redeem Amazon Offer" link - but I only have a "Redeem Amazon Echo" link. There is no link to claim the Amazon Prime subscription. The "Learn More" page makes it very clear that the Prime subscription must be redeemed first, but there doesn't seem to be any way to do that. Following the Echo link there is a banner saying "don't forget to redeem Prime membership", but it is not a link and apparently there is no way to do so.

Re: Redeem offer link missing for Amazon Prime
Moderator Emeritus

Hi JAIrwin,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.