Redeemed Samsung Offer, Have Not Received Chromebook

i dont trust verizon and their promises.  i redeemed but it has been 2 months and have not received my chrome book yet. so i called verizon and they have no recolection of any records.  they told me to redo it again but when i did it again, it said that the code has already been redeemed and they said there is nothing they can do.  Verizon is really a crook.  This happened twice already.  I will wait for my contract to end then switch over to comcast.  i dont trust verizon.   their custermer is the worst ever becasue they cant seem to resolve anything

Re: Redeemed Samsung Offer, Have Not Received Chromebook
Moderator Emeritus

Hi iamlandoan,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.