Redeeming Verizon Gift Cards

[ColdJ444]

I have been told that after being a customer for 6 months I would be eligible for two gift cards. On the Fios App there is a link to redeem the cards but after clicking the link, the site is down. I have tried to contact somebody through the virtual chat and get redirected to forums telling me to click the link and then redeem the card. The Verizon rewards website has been down when I try to access it through the Fios App, through the link emailed to me, and even through multiple browsers on both my phone and computer. I have also tried to contact somebody over the phone and have been put on hold for an extended period of time with no solution to this problem being provided. How do I redeem these gift cards?

[LawrenceC]

Hi ColdJ444,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.