Refer a Friend card link is broken - Horrible customer service

[El_Pollo_Rapido]

 This has been ongoing since at least 3 months ago (that is 3 months AFTER the requirements for the referral gift was complete). To this date all I get are "promises" that it will "be resolved" within 24-48 hours from any agent i spend over 30 minutes on hold to tell me the same thing repeatedly. 

I want to have a new link sent. They claim it is not broken. I have tried every option they provided. They then went on to send a "new" link on May 15th and told me that since it was not working while I tried it on the line with the agent, they would have someone call me back within 2 business days....i had to call in today again because this program is expiring at the end of the month and Verizon is trying to scheme clients out of their promised referral gift cards. I need resolution on this. I was now told 2-3 business days for them to "look into this" today. 

What is so difficult about canceling out the link and sending a new one? There is obviously something going on with the IT side of things that is preventing this link from getting to me. 

With that being said, PLEASE HELP.

I see this is a recurring theme on this site since as far back as 2018 so i guess i am in for a long wait on resolution...

[El_Pollo_Rapido]

looking at how many people have this issue is scary and sad for verizon clients

[LawrenceC]

Hi El_Pollo_Rapido,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.