My friend signed up using my refer a friend code in October 2019 which i was supposed to receive a $100 gift card and the person who I referred is also to receive the $100 gift card. It is now mid February and neither of us have received our promised gift cards. We both have meet the requirements to receive the gift cards, including being in good standing and making on time payments. I have made approximately 4 phone calls to Verizon trying to resolve the problem and have been transferred to 3 different departments spending countless hours trying to get status updates. I have also been on serval chat session and they are no help either. Most representatives stated they cant help and provide a different department to call. I have spoken to multiple representatives and supervisors and each of them have stated that they are escalating the issue and I will be contacted via phone in the next couple of days. Once again these are empty promises, as i have not been contacted by anyone for follow up. From reading other posts in the forum I can see this is a wide spread problem. Has anyone actually receieved the promised refer a friend reward card? It appears that Verizon is advertising a program to entice customers to sign up for 2 years of service without any intention of providing the promised gift cards. It appears as though Verizon is intentionally running a SCAM, and I will be reporting them to the BBB for further action.
Hi RoyalFlush,
Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.
Start a new topic or ask questions in the open forum.
