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Refer a friend points still pending after 8 months

I love verizon. Service is great. Any problems with service get resolved quickly. But I have not for the life of me been able to get a solid answer for the last 8 months over activating my refer a friend bonus. I have 15000 points pending since June of 2018. The first time I called, they said they had a system wide issue. Now, every time I email, I get “please call the number” and then when I call the number it’s “please email”. Anyone else have this problem? It’s getting ridiculous. I can’t imagine what’s so hard, other than Verizon not wanting to award me my bonus for referring a customer, for some reason. 

Re: Refer a friend points still pending after 8 months
Community Manager
Community Manager

Hi Hb12,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.