Referral Information never added by Person taking order
Enthusiast - Level 1


I had referred a friend of mine for Verizon FIOS services.  FIOS was being newly installed in their residential area and a FIOS employee came to their house to personally take the order.  My friend called me at that time, so I could give him my information. 

It's been 2 months now since my friend got FIOS service. Recently when my friend called Verizon to inquire why I had not received my mastercard, she was told that there was no information on file regarding my referral. 

If  a customer service agent can send me a private message, I can provide the order #. associated with my referral.


Re: Referral Information never added by Person taking order
Moderator Emeritus

Hi Yyy-1,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.