Refund - The Runaround

Hi All,

I was curious if anyone else has had issues receiving a refund or any clear information as to when we should expect one. Verizon policy states that we should receive one within 30-60 days.

I returned a router that was received by Verizon on the 19th of July and processed on the 25th. If I have done my math correctly I should have received my refund by September 25th.

I was assured by one of the early agents I spoke to that it would be 30 days while the following agent told me 60. The next made up date I was told by the 7th or 8th Verizon Agent I spoke with over this 4 month span was October 11th or "60 day after the billing cycle".  Well that date has long since passed as well.

Dear Verizon, what are you doing with my money and when are you actually planning on releasing it?


A long term customer that is losing faith in your company

Re: Refund - The Runaround
Moderator Emeritus

Hi waitsomemore,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.