We started with our utility company PSEG back in February to have a new pole installed and lines moved from the old pole. We cannot install our driveway due to placement of the existing/old pole. At this point our utility company PSEG have installed the new pole, moved their lines, and Optimum/Altice have moved their lines as well. Verizon rep we were assigned to has repeatedly emailed me that she will not create a work order because PSEG haven't updated their ticket. PSEG have told me they did everything on their end and nothing else they can do. I have provided photos to Verizon showing they are last on the pole but they still refuse to create a work order for this. I am at a loss with Verizon refusing to even create a ticket to have the line moved and pole removed. As a Verizon customer, this whole thing seems insane!
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