Remove Pole - Verizon PA

[Rspinergy]

If anyone can advise how to have Verizon remove one of their old poles and move their lines onto the new one, it would be appreciated.  The electric utility company (PECO) has moved the power lines.  However, Verizon has made it very difficult to obtain a contact in their construction arm to determine how to get the old pole removed and wires moved to the new pole. I am having a new fence installed and would like the pole removed the fence doesn't get damaged when they do come to remove the pole.  Also the old pole is marked with a red tag that indicates its in such poor condition that it is not safe to climb and is leaning over badly (see photos).

Old pole leaning over relative to new oneRed tag indicates pole not safe to climbI see that a number of similar posts exist about this topic.  But the solution appears to be that Verizon escalates it after seeing a post rather than providing general contact information on how to get this work done.  Has anyone filed a formal complaint with the PA Public Utility Commission to have Verizon be more transparent on the old pole removal process and what was the result?

Thank you

[LawrenceC]

Hi Rspinergy,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

[melbanna]

I have 6 old verizon polls that must be removed as a condition for selling the lot.  can you please let know who to contact to have them removed?? Thank you

[LawrenceC]

Hi melbanna,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.