What does it take to get a Verizon pull box lid (that is a tripping hazard for pedestrians) replaced on the sidewalk? I have called support multiple times (as have my neighbors), shown Tech Support a video of the collapsed lid on the sidewalk, and they even sent a tech out to look at it. The tech who saw it said he would contact the construction group to have the lid replaced, but that of course never happened. I have wasted hours of time on the phone with Verizon on this silly issue. Why is Verizon so dysfunctional they can't complete even the simplest task? Ridiculous!!
Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.
Start a new topic or ask questions in the open forum.
