Request to cancel a refund check

Hi, I’m currently unable come back to U.S. due to the travel ban. And it’s expensive for me to make international call to contact your financial team. Therefore, I have to post this thread here for help.


Last week I have learned that there is a refund check which is on the way. I’m wondering if I can request to cancel this check because I cannot cash that check. Regarding to the refund money, can it refund directly back to my bank account? Thank you in advance.

Re: Request to cancel a refund check

Hi Kaleidoskop,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.