Yesterday (3/9/20) I played Verizon merry go round. My last bill was $450.
I chatted with a rep for almost an hour. She had my records pulled up.
We went to basic services. She quoted $222. Ok done! Except my last bill was for two months which she must have noted. But I’m a knucklehead and didn’t.
Later I realized what had happened.
I contacted FiOS and reworked the bill to replicate the old service only to find I was $50 more than when this started.
i had made it clear during the original call that I needed to reduce expenses. Only to find I had a basic plan for the same price.
Typical Verizon shell game. Very unhappy with the first agent. Now looking at other Internet only providers and cutting the cable,