Having the same problem that Verizon appears to not be solving for everyone else. I can't view or pay my Residential bill online. Had it on autopay with a credit card, but that card got stolen and the number closed out. So I'm sure this month I'm overdue as a result, but can't see the bill or get in to change it. When I go to Residential, it just shoots me over to Verizon Wireless (which the billing is working fine with).
What's the deal? I can read that you'll send this issue to an agent, and I've done all of the things that have been told to everyone else (different computers, cache clean, etc).
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.