I ordered a box for my two set top boxes the day I cancelled tv and nothing...ordered online and nothing...called and was told to receive it by Jan. 6 2018 and nothing I am disabled and do not drive and this is how you treat a loyal customer for 16 plus years? The rep said OH we will send it priority and you will get it 6 Jan 2018...still waiting. You waiting for me to not send them and pay for two boxes you were supposed to send a box 2 weeks ago? All are documented with names so if you do not send it is on you verizon!!!!!!!!!!!!!!!!
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.Private Support Case