I moved last week & Verizon installed new equipment for TV, Wi-Fi, etc. also installed a landline. I want to return old tv boxes & router. When I check on line, it says there is no notice about me returning equipment. I did the “chat” thing & was told that I would be connected to a next available representative . I eventually got “timed out “ & disconnected. I then tried the return my phone call. It’s been 10 hours and no one has called back. How do I get the okay or paperwork to return the equipment. I’m desperate.
Thank you for any help.
Hi Elmarpa,
Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.
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