I returned fios equipment months ago and I was never credited for the return. I have tracking and serial numbers of the returned items. Please advise.
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I tried talking to customer service many times and they never get anywhere. The customer service forwards the call to the device return department, and that department says I have nothing else to return in their system but they also say they cannot update the bill to show that I returned the equipment because its not their department. Everytime I talk to support they keep sending me to different departments and I get nowhere.
Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.