I chatted with a rep. Last week, she saw no issue with my account. As my account has been current since I started on this service and on auto pay.
Still I click the link and get this message.
Your reward is currently on hold because of a past due balance. In order to receive your reward, your past due bill must be paid in full. Refer to your latest Verizon bill for your past due balance.
Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.