Rewards website "unavailable," unable to redeem gift card

I have spoken to technical assistants on the phone and online. I have done all that they've asked: use a different browser, clear my cache, use the phone app. Their final suggestion is to "keep trying." What kind of assistance is this?? It is impossible to get the rewards website to work. Highly ironic considering this is an internet company. 

They're just hoping that we'll give up trying. This is all false advertising. I will be reporting this to the Better Business Bureau. 

Re: Rewards website "unavailable," unable to redeem gift card
Moderator Emeritus

Hi qwertyao,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.