Ring Door Bell 2 Black Friday Promotion Not For Real

Signed up for Verizon Fios during Black Friday Weekend Promotion.  Selected Ring Door Bell 2 as my bonus gift.  Recevied an email to redeem within 24 hours of installation as originally promised as part of my order.  Link does not work.  I have spent at least 6 hours (including extended hold times) on the phone and with online chat rep attempting to reeem.  Transferred a half dozen times to a half dozen different departments that could supposedly assist me with issue.  All to no avail.  Seems like a scam.  Hard to believe since Verizon is supposed to be a reputable company.  I am done talking to Verizon Customer Service Reps.  I am over it.  Plan to contact the FTC.

Re: Ring Door Bell 2 Black Friday Promotion Not For Real
Moderator Emeritus

Hi NoSpace,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.