I've about had it with Verizon. You screwed-up my TV lineup, My phone isn't working, and I can't even get anyone on the cellphone to talk to me. You were supposed to provide service for $109 and instead it's $195. Can't believe a word you say. Can't even get anyone to talk to.
Just a friendly reminder, this is a forum where users help other users. If you are having an issue with your Verizon service, you can use the Verizon Troubleshooter to fix and report issues with your Verizon Phone, FiOS TV, or Internet Service, as well as to schedule a repair, here is the link:
You can find tools on the Verizon Residential Support page that may help you diagnose your issue: