Rude Customer Service

I have been a Verizon customer for over 40 years.  On 10/31/17 I spoke with a rep about continuing a monthly $10.00 promotion and she stated she would follow up the next week and return a phone call to me.  I never got a return call so I called back on 11/13 and spoke with a supervisor.  Having been in the work force from 1971 to 2015, I have been in contact with a lot of supervisors and this woman was the RUDEST I have ever dealt with.  Her tone of voice was arrogant and rude from the very beginning of the conversation and didn't get any better. She even wanted to argue with me about the automated phone reviews Verizon makes after you speak with someone.  Interesting that I didn't get one of those calls after speaking with her.  Naturally she did not continue the $10.00 promotion.  I'm researching Comcast service due to 1) no return call; 2) losing $10.00 promotion;3) Rude representative.

1 Reply
Moderator Emeritus

Hi SR1,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases." You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe." Please keep all correspondence regarding your issue in the private support portal.