I was suppsoed to receive a third STBox on February 28, 2018 that I ordered online the night before (2/27). I received a message that stated Verizon's records showed that my STB had been delivered on 2/28/18. Ever since then, now 6/19/18, I have struggled to get this problem corrected. My billing is now for 4 STB's since they sent me a replacement for the undelivered STB, and that box was inoperative. I returned that one and received yet another one that finally worked. However, the records are still indicatimg that I have 4 STB's. Can some one show me how to reach beyond the CHAT folks and the Customer Srevice phone people to get this resolved? I have spent hours trying to sort this out. Each time I am promised by reps that it will be corrected in 7-10 business days. I've been promised something over 7 times. I have copies of the chat sessions to prove it. Is there a mailing address that I can send a letter to that might begin action on this matter. I know if I don't straighten this out, Verizon will charge me for the loss of an STB which I never received. I contacted UPS, who I was told was the delivery carrier, and they searched their records for anything delivered to my address from Feb 1 through April 1 of 2018. Nothing from Verizon was ever delivered. I would appreciate anyone's insight here.
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