Samsung $200 offer

FYI regarding the current $200 Samsung offer.   Beware if you are on monthly autopay for your Verizon FIOS account.  Despite getting the e-mail announcing my eligibility, I learned that I am not eligible because my account was "past due".   The chat agent explained that although my prior bills were all paid on time (via autopay), my next invoice will not be processed until August 1.   Today is July 17. To earn the Samsung offer, I would need to pay my montly bill in advance or wait until Aug 1.    Very strange process for a very long term Verizon customer who pays Verizon about $500 per month for landline, internet, FIOS TV, and 6 wireless phones!

Re: Samsung $200 offer
Moderator Emeritus

Hi john257V,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.