Samsung Promotion - Missing Redemption Link

Verizon -

I have been trying to redeem my Samsung promotion for several days, but have had no success. I received the email to redeem an award for a Samsung promotion. But after clicking the link, I logged in, and there is no "redeem" link to the Samsung site.

I have tried using different browsers and have cleared my browser history, but still nothing.

Please help me reach a resolution. One of the reasons I signed up for your service was because of this offer. I can't understand why this is so difficult.

Please let me know how you will make this right.

Re: Samsung Promotion - Missing Redemption Link
Moderator Emeritus
Hi hagstrom98,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.