Samsung reward link does not work

[BondGirl007]

Hi,

I received the email below but the link doesnt work. I see the message "We're sorry. There was an error fetching your offer code. Please try again later." I have been on the phone more than 10 times to try to resolve this. I have also chatted with an agent online only to waste my time. I have used different devices and browsers but nothing has changed. I feel like I have been scammed and verizon is not being truthful.

Redeem your reward.

Don't forget, you get a reward as part of your Fios® order.  No strings attached.  Just a gift from us to say thanks!  Follow the instructions below to redeem.    A.   Click on the Redeem now button below and log in using your user ID and password. B.   Click on the reward tile and follow the on-screen instructions to register your reward.

[kh-gary]

Hi BondGirl007,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.