Scammed the amount of Verizon rewards card

[Pinkberry85]

I signed up in November 2014 with Verizon being told I would get a $400 rewards prepaid card. I was told that I have to pay two billing cycles consecutively and I will receive it the third month. The triple play package I signed up for (which was the highest package)I was told it would include channels like all cable channels, I would get premium channels as well. After service was installed I noticed I didn't have channels like ESPN So I called to ask and they corrected it without informing me Anything else. So I got an activation code in the mail and email and phone call letting me know my card should be here soon. So far I still never received it yet and after tracking it down its only $250 I'm going to receive and not $400. They said it's because I added ESPN when I told the rep i was informed I was supposed to have it and they corrected it. it was a mistake on their end. And now because of I won't get what I was entitled to. I'm switching back to time warner. Don't switch to Verizon. There full of it with the rewards card offer. R

[ElizabethS]

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.Please remember to check your spam/junk folder if you do not hear from an agent.

[markkuck]

I used part of a rewards card, and had a remaining balance.  The next month, the card's balance vanished!  I tried multiple ways to check and/or fix it.  No help - can't do anything.  I gave up.  Gift cards are a scam.

[ElizabethS]

Hello markkuck

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.Please remember to check your spam/junk folder if you do not hear from an agent.

[Bdfalbo]

I am having a problem with the same reward card. I received the card and PIN number. I am trying to activate the card and it is giving me errors. I have now been on hold for half an hour after talking to a rep for 5 minutes and him telling me 3 different lies, so I asked for a manager. The absolute worst experience and customer service I have ever had. I will look into all recourse to canceling my package