Hi All - I scheduled FIOS installation today, they gave me a window between 8 am and 12 Noon. I came to this new House which I haven't moved to yet at 8:00 am and waited until a technician called me at 10:05 am to tell me that he is finishing a job in Westfield and will be coming in ~ 40 minutes. I left the house to buy something and left 4 workers and their subcontractor who knew about the installation. On my way back, my contractor called me and let me know that the Verizon technician has arrived, so I told him to show him to the Verizon box downstairs and let him know I'll be home maximum in 15 minutes; made it back in 10 and he was gone.
I called Verizon to check on him and they told me I have to reschedule my appointment. I told the representative that I have been waiting for 2 and half hours and I don't have time to come back here but she insisted that there is no way for him to come back and was not accommodating. I asked her if I can speak with a supervisor, she put me on hold for 30 minutes and eventually said that the supervisor has too many calls and can't talk to me then but can contact me in 47 minutes. of course I didn't get the call at all!
What a company... now it's 12:45 pm. I have spent more than 5 hours to get their service and got nothing...
I have been trying to reach Ken Dixon the head off sales and marketing just to let him know that their customer service will bring Verizon down and realized that I had switched to Verizon once in the past and also due to customer service, I switched back to Optimum a week later. It looks like this time I will do the same as well.
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