I had Fios TV/internet and phone installed in mid July before moving in. The tech was nasty and in a rush. He used old equipment that was already in the apartment the entire time complaining that he could only work a half day. Over a month later, after moving in, I realized some of the stations did not nork well. I tested my lines and figured out the old grounding plug off of the ONT (inside my apartment) was bad. This is a Verizon piece of equipment. After talking to someone on the phone, he informed me that a tech had to come out and that there wouldn NOT be a charge. This tech that came out was much nicer and easy to work with. He replaced ithe groudning block which cleared up some of the bad channels. One channel remained pixelated and the tech said I needed new coax. He told me there would be a charge if he changed it. I declined the coax and he said I would NOT be charged. Now I see a $91 charge for this tech to come out. I called billing and dealt with a very rude, nasty individual who "read the notes" while I was on hold for 20 minutes. She said any time a tech comes out there is a charge regardless of what the problem is. This was never told to me and she said there is nothing that can be done. She informed me it is $220 to cancel my contract which I believe is the best option. Switching from DirecTV to Fios has been nothing but headaches and unfortunetly I must now switch to Time Warner. I can not deal with Verizon any longer.
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