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Set Top Box exchange - charged for box rental while waiting for return label
m215
Enthusiast - Level 1
‎02-21-2014 12:08 PM

Does Verizon charge for extra boxes during an exchange?  Here is my situation:

I have 3 TVs.  I exchanged a total of 2 boxes a week after another - 1 HD box (replaced SD box) and then I decided I wanted a Multiroom DVR.  On my Bill, I was charged for 11 days of 5 room DVR package because a total of 5 boxes were either in my possession or enroute to/from Verizon.  Has anyone had this issue?

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