Setup fee not waived and charged internet fee
alpatt1
Newbie

I initially setup my account online and placed my order. I called to ask a question and the customer service rep shut down my initial account and set up a new one for me (I did NOT ask or intend for him to do this). I was told that the setup fee would be waived and that 1G only cost $49 in my area. The setup fee was NOT waived by the supervisor AND I was charged $99 for 1G. I have not received help for my issue despite contacting them online and calling. I am frustrated and unhappy with my Verizon experience thus far.

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Re: Setup fee not waived and charged internet fee
LawrenceC
Moderator Emeritus

Hi alpatt,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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