Signed up for symmetrical upgrade but not billing is screwed up

I did the promotion for myrewards and got upgraded from 50/25 to 50/50.  The promotion was suppose to be a free upgrade, but now my plan is showing that it went from $59.99 to $69.99.  The fine print said there would be no changes to my current contract.  I thought free upgrade meant no added charges!  I had $25 in promotions and discounts for a 2 year contract before and now that has been removed.  How do I fix this??

1 Reply
Moderator Emeritus

Hi angiew1024,

Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please visit our Support page for a variety of ways to contact Verizon, including “Ask Verizon,” our virtual chat agent, and customer support phone numbers.